Terms and Conditions
Terms and Conditions
Introduction
Avez These Terms and Conditions govern the use of the website https://avezadventuresindiatours.com/ and all related travel guide, local tour assistance, itinerary support, sightseeing assistance, booking enquiry, and customer communication services offered by Avez Adventures India Tours. By visiting this website, making an enquiry, requesting a quotation, or booking any service, the user agrees to be bound by these Terms and Conditions. If any user does not agree with any part of these Terms and Conditions, that user should discontinue use of the website and services immediately. The structure of these terms follows common travel-sector standards that typically include booking procedure, payment, cancellations, itinerary changes, traveller responsibilities, insurance, complaints, and limitation of liability provisions.
Definitions
For the purpose of these Terms and Conditions:
- “Company,” “we,” “our,” or “us” means Avez Adventures India Tours.
- “Client,” “traveller,” “user,” or “you” means any person using the website, submitting an enquiry, or purchasing or using any service.
- “Services” include travel guide services, local sightseeing, transport coordination assistance, itinerary planning, heritage tours, cultural visits, and any related support offered through the website.
- “Website” means https://avezadventuresindiatours.com/ and all pages, forms, messages, and content hosted through it.
Eligibility and use of website
By using this website, the user confirms that the information submitted through forms, email, phone, or other communication channels is true, current, and complete. Travel industry website policies commonly require users to provide accurate registration, identity, and transaction information, and permit suspension or cancellation if false or misleading details are submitted. Users must not use the website for unlawful, fraudulent, abusive, defamatory, or misleading activity. Users must not attempt to interfere with website security, gain unauthorized access, copy protected material for commercial misuse, or transmit malicious code through the website.
Scope of services
Avez Adventures India Tours provides local travel-related information and services that may include Agra sightseeing guidance, monument visits, private or custom tours, itinerary suggestions, assistance with local arrangements, and customer support before or during travel. The company may also coordinate with drivers, transport providers, accommodation partners, ticketing channels, or other local vendors where required. Any third-party arrangement is subject to availability and the terms of the relevant provider. The website may present general travel information for convenience, but such information should not be treated as a guarantee unless expressly confirmed in writing.
Booking requests and confirmation
Any booking request, itinerary request, quotation request, or enquiry made through the website, phone, WhatsApp, or email is only a request until accepted and confirmed by the company. Travel-sector terms commonly state that the booking contract is formed only after the provider accepts the booking according to its procedure. A booking shall be treated as confirmed only when the company sends written confirmation by email, message, invoice, or any other documented communication and, where applicable, receives the required advance payment. The company reserves the right to refuse any booking request at its discretion, including where availability, operational feasibility, safety, conduct history, or legal concerns arise.
Pricing and quotations
All prices, estimates, and quotations shared through the website or by direct communication are subject to change until final confirmation. Quotations may depend on factors such as season, monument rules, local transport rates, guide availability, foreign exchange variation, taxes, government charges, entrance fees, and special requests. Unless specifically stated otherwise in writing, quoted prices may not include airfare, hotel accommodation, travel insurance, visa fees, medical expenses, personal shopping, porterage, meals not listed, camera charges, monument tickets, tips, or expenses arising from delays outside the company’s control. If a price is published by mistake due to a typographical, technical, or human error, the company reserves the right to correct the error before confirming the booking.
Payment terms
Where advance payment is required, the client must pay the deposit or full amount within the timeline communicated by the company. Travel operator templates commonly include payment dates, deposits, late bookings, surcharges, penalties, and refund conditions as core terms. Failure to pay on time may lead to cancellation of the booking, revised pricing, or release of reserved services without liability to the company. Payments may be accepted through bank transfer, UPI, payment link, cash where legally permissible, or any other mode approved by the company. The client is responsible for ensuring that payment details shared are accurate and that all bank or transaction charges imposed by their payment provider are borne by the client unless otherwise agreed
Cancellations and refunds
Cancellation requests must be submitted in writing by email or another traceable communication method. Standard tour operator terms typically include a defined cancellation policy and refund treatment. Refund eligibility, if any, will depend on the stage of cancellation, time-sensitive reservations already made, non-refundable third-party charges, permits, ticketing conditions, banking fees, and administrative costs. The company may deduct reasonable service charges, booking fees, and third-party retention amounts before processing any refund. Refund timelines may vary depending on the payment method, banking channels, and partner settlements. No refund may be due for unused services, no-shows, late arrivals, voluntary itinerary reductions, or missed components caused by the traveller’s delay, negligence, or failure to comply with instructions.
Changes by the client
If the client asks to change travel dates, timing, route, vehicle type, number of travellers, language preference, pickup point, or itinerary after confirmation, the company will try to accommodate the request subject to availability and feasibility. Additional charges may apply. Some changes may require cancellation and rebooking under fresh commercial terms. The company is not obliged to accept change requests where the requested revision is impractical, unsafe, legally restricted, or commercially unreasonable.
Changes by the company
Tour operator terms generally include provisions allowing itinerary or service changes when needed for operational reasons. The company reserves the right to modify routes, timings, guide assignments, vehicles, sequence of sightseeing, meeting points, or inclusions where such modification is necessary because of weather, traffic, local restrictions, monument rules, public holidays, political conditions, safety concerns, third-party defaults, force majeure events, or circumstances beyond reasonable control. In such situations, the company will make reasonable efforts to provide suitable alternatives, but cannot guarantee that all promised elements will remain identical in every case.
Traveller responsibilities
Travellers are responsible for providing correct names, dates, ages, passport details where relevant, pickup information, and any special requirements in advance. Indian travel website terms commonly require clients to provide complete and accurate personal and transaction details. Travellers must carry valid identity documents, entry documents, and any permissions required for their journey. Travellers are responsible for arriving on time at the agreed location, respecting local customs, following monument rules, behaving respectfully with guides, drivers, hotel staff, and local communities, and avoiding illegal or unsafe conduct. Any cost, loss, penalty, or disruption caused by a traveller’s conduct may be charged to that traveller.
Health, fitness, passport, visa, and insurance
Travel operator terms commonly address passport, visa, health requirements, and insurance responsibilities. Clients are solely responsible for ensuring they are medically fit for travel and for obtaining any passport, visa, permit, vaccination, travel declaration, or insurance that may be required for their trip. The company does not guarantee entry permissions, immigration clearance, or medical suitability. Travel insurance is strongly recommended for cancellations, accidents, illness, baggage loss, theft, emergency evacuation, and other travel risks.
Third-party suppliers
The company may coordinate services provided by third parties such as transport operators, hotels, monument ticket channels, restaurants, photographers, or activity providers. Those components are subject to the terms, conditions, and limitations of the respective suppliers. While the company seeks to work with reliable partners, it does not control every third-party act or omission. To the maximum extent permitted by law, the company shall not be liable for losses arising solely from third-party default, delay, closure, overbooking, strike, accident, theft, or service interruption where the company has acted with reasonable care in arranging the service.
Intellectual property
All content on the website, including text, layout, logos, design elements, graphics, photographs, tour descriptions, branding, and downloadable materials, is owned by or licensed to Avez Adventures India Tours unless otherwise stated. Users may view and print limited portions for personal and non-commercial travel planning only. Users must not reproduce, republish, modify, scrape, mirror, transmit, distribute, or commercially exploit website content without prior written consent.
User submissions and communications
If a user submits an enquiry, testimonial, review, feedback, photograph, or message to the company, the user confirms that the submission is lawful, accurate, and does not infringe the rights of any other person. The company may use non-confidential feedback for service improvement, quality control, training, or website display, subject to applicable privacy commitments. The company reserves the right to remove offensive, false, defamatory, abusive, or promotional submissions.
Limitation of liability
Tour operator terms commonly include a limitation of liability clause. To the fullest extent permitted by applicable law, Avez Adventures India Tours shall not be liable for any indirect, incidental, special, consequential, or punitive loss, including loss of enjoyment, goodwill, opportunity, revenue, reputation, or data. The company shall also not be liable for delays, cancellations, closures, accidents, theft, injury, natural events, government restrictions, transport failure, monument shutdowns, epidemics, civil disturbances, or force majeure circumstances beyond reasonable control. Where liability is established under applicable law, it shall be limited to the amount actually paid by the client to the company for the relevant service, except where a greater liability cannot legally be excluded.
No guarantee and travel risk acknowledgment
Travel involves practical uncertainties, including weather changes, traffic delays, crowd restrictions, route closures, local authority directions, monument timing changes, and third-party disruptions. Accordingly, all itineraries, timings, and service descriptions are subject to reasonable variation. The company does not warrant uninterrupted website operation, absolute accuracy of all informational content at all times, or availability of every advertised service on every date.
Complaints and dispute handling
Tour operator terms usually include a complaints procedure so that service concerns can be addressed promptly. If a client has any complaint during the service, the client should notify the company immediately by phone, message, or email so reasonable efforts can be made to resolve the matter. If the issue remains unresolved, the client should submit a written complaint with relevant booking details and supporting records within a reasonable period after the service date. Delay in reporting may reduce the ability to investigate and resolve the complaint effectively.
Indemnity
The user agrees to indemnify and hold harmless Avez Adventures India Tours, its proprietor, employees, representatives, guides, and affiliates from claims, liabilities, damages, losses, penalties, and expenses arising out of the user’s misuse of the website, breach of these Terms and Conditions, violation of law, or infringement of third-party rights.
Governing law and jurisdiction
These Terms and Conditions shall be governed by the laws of India. Any dispute arising out of or in connection with the website or services shall be subject to the competent courts having jurisdiction in Agra, Uttar Pradesh, unless otherwise required by applicable law.
Updates to terms
The company may revise these Terms and Conditions from time to time by updating the website. Government tourism platforms and other travel websites commonly state that terms may be updated and users should review them periodically. The updated version will become effective from the date it is posted unless otherwise specified. Continued use of the website or services after such update constitutes acceptance of the revised Terms and Conditions.
Contact for terms-related matters
For questions regarding these Terms and Conditions, users may contact:
Avez Adventures India
Email: avezadventuresbespokeindiatours@gmail.com
Website: https://avezadventuresindiatours.com/